RMB users are required to tick a box agreeing to our Terms & Conditions when they register. In our candidate's section there is also a link to the Terms and Conditions, there are also links to the Terms & Conditions throughout the Frequently Asked Questions page to ensure our nannies and babysitters can find these easily. If you have any questions or require further clarification regarding our Terms & Conditions, please contact your area office

Contract

The below Terms & Conditions are a legal binding agreement between you as the candidate and RMB as the agency. This is for Rockmybaby Group and franchised companies – Renlie Investments Pty Ltd, Rubar Enterprises Pty Limited and Jam 11 Pty Ltd.

Completion of the following – registering on RMB website and completion of the Registration Form – is instant acceptance of the agency Terms & Conditions.

The word “RMB” refers to Rockmybaby Group (Agency) and franchised areas.
The word “Babysitter”, “Nanny”, "Candidate" and/or "Private Household Staff” refers to any person that RMB introduces to the client.
The word “Client” refers to the person/family using RMB services.

The Terms & Conditions are the terms of which RMB offers the candidates access to the services and use of the RMB website and agency. By registering with RMB the candidate agrees to abide by these Terms & Conditions. If the candidate does not agree to abide by these Terms and Conditions, then the candidate must refrain from using the RMB website.

Posting false, incomplete, inaccurate or illegal information is strictly prohibited and may be punishable by law.
 

Candidates agree to the following. 

• The Candidate shall ensure that all information provided to the Agency shall be true and correct. 
• RMB requires all our candidates to be reliable, courteous, and enthusiastic and to use your initiative at all times.
• The candidate must always respect RMB client's privacy and leave the environment as you found it.
• Any correspondence, communication either verbally, written or via email is confidential and the candidates agrees not to disclose to third parties.
• Candidates must ensure that they exit from their account at the end of each session on the RMB website.
• Candidates agree to immediately notify RMB of any unauthorised use of their login or password.
• The candidate agrees to release personal and contact information to RMB that is complete, true and accurate.
• The Candidate will also provide full details of previous work history including contactable references on the agency’s request.
• The candidate cannot work for another other clients using the RMB name and reputation. 

​Babysitting bookings 

• The babysitter will not remove any child/ren from the residence/accommodation location unless the client authorizes the sitter to do so.
• On absolutely NO occasion are you the babysitter permitted to have any friends, family or partners during the babysitting booking.
• Babysitter agrees never to turn up to a booking under the influence of drugs or alcohol.
• The babysitter is the primary caregiver of RMB client's children, under NO circumstances are you to leave the children alone.
• When a babysitter accepts a babysitting booking, you MUST call the RMB client within 24 hours after accepting a booking. During this call you will introduce yourself, confirm again start/finish times, babysitting address/directions and ask of any additional special requirements.
• The client's private telephone is not to be used except under emergency situations.
• The babysitter is to take along with them the Job Summary form to each babysitting bookings.
• Babysitters agree to only charge clients the advertised hourly rates on our website, under no circumstances are you to charge different rates.
• If the babysitter confirms a babysitting booking, then the babysitter is responsible to up hold their commitment, to the client and to RMB.
• If the babysitter cancels a RMB babysitting booking, you must advise RMB no later than 24 hours before the babysitting booking is due to start, this gives RMB time to find a replacement sitter. If the cancellation is done within 24 hours of the booking commencement time you are required to call both RMB and the client directly.
• As a RMB babysitter you are strictly not allowed to make any private bookings with RMB clients. Should this be discovered fees will apply to both you and the RMB client and you will NO longer be part of the RMB team.
• The babysitter agrees to refer all RMB clients back to the office if they require further bookings.
• All babysitters are to dress professionally. 

Guidelines for your own safety

• If under any circumstances you (the babysitter) feel threatened or unsafe, then you should leave straight away, as long as you are not leaving children home alone. Please contact us immediately.
• Let a friend or relative know exactly where you are and what the expected finish time is.
• Make sure your friend or relative has a copy of contact details, address, name of the clients and phone number. •
• Keep a charged cell phone with you.
• Always park your car close by, under street lights.
• When calling the client to introduce yourself, discuss with client if they have any animals at the property.

Job positions

• If RMB has put the candidate forward for any positions - the candidate must notify RMB when they are planning to have an interview with the client and also if employment has been offered.
• If the candidate has been put forward to the same job position that is advertised via third parties – the candidate must inform RMB immediately, the candidate must make RMB aware if RMB or the third party put them forward for a position first.
• If the Candidate is approached to engage in work for a third party known or introduced to the Candidate, as a direct result of your relationship with RMB , i.e. family, friend, neighbour or colleague of the Client, then the Candidate agrees to direct that individual back to the relevant RMB office/s.
• When forwarding CVs – take out all personal contact information such as full date of birth, street address, contact phone numbers. Send CVs as PDFs so no one can change your details.
• The candidate agrees not to disclose the following information to prospective clients at the interview stage – phone number, email address, postal address or any other forms of contact enabling the client to contact the candidate directly.

Candidate Acknowledgement

• RMB reserves the right to de register/delete the candidate user profile; if you do not meet our criteria, fail to turn up for an interview with RMB, fail to turn up to an interview with a client, do not meet our minimum standards, do not keep your contact details up to date.
• The candidate understands that RMB is a referral and matching service only that provides its clients with information respecting potential candidates in exchange for a placement fee.
• RMB and the candidate acknowledge that there is no employee/employer relationship between them.
• RMB is not responsible for payment of candidate’s salaries.
• RMB cannot guarantee a set amount of referrals for babysitter’s bookings.
• RMB cannot guarantee the candidate will gain any placements, the decision lies with the clients.
• RMB is not liable for any payment disputes between the client and you (the candidate). • Keep your CVs up to date and information factual.
• RMB will conduct an interview with all candidates.
• RMB will verify credentials checks.

​Liability

By using the RMB Agency the candidate expressly authorises RMB to collect and publish information about them as detailed in these Terms & Conditions and the candidates expressly waive any rights, whether in statute or at common law, to bring any legal action against RMB as a result of RMB's publication of such information, whether the candidates consider's that information to be fair and accurate or not.

RMB acts as an agent for the candidate not as an employer of the candidate. Therefore, the agency accepts no liability or responsibility for accident, injury, loss, damage or misconduct sustained by candidate, clients or any other persons and by employing a candidate or booking a babysitter through RMB. The candidate agrees to exclude the agency should any mishap occur.

RMB website does contain links to third party advertisements and links to third party sites. Access to any other Internet site linked to RMB website, is at the clients own risk. RMB accepts no responsibility for the accuracy or reliability of any information, opinions, or statements made in any third party advertisements or on any third party sites.

Confidentiality

All communication between both parties (Agency and Candidates) shall remain confidential.

RMB requires the candidates to provide accurate details of their address, contact details and full name.

RMB will release account and other personal information only when the above release is appropriate for the function of the website, to comply with the law; enforcement of our terms and conditions; or protect the rights, property, or safety of RMB Group, our users or others.

Privacy

RMB does not sell or rent the candidates personal information or identification to third parties.

RMB does employ other companies and individuals to develop, maintain and improve the website. These people have access to personal information stored within this website in relation to performing their work. This information is confidential and they may not use it for other purposes.

As RMB Group continues to develop our franchise business, there may be a change in ownership from Head Office to the new franchisee. When a changeover occurs, candidate's information will be one of the transferred assets.

RMB will release information to third parties when we believe this is appropriate to comply with the law, police or fraud investigations, to protect the rights of RMB Group, our IP, our users or others.

Warranties

No warranty is given for suitability honesty and capability, character of any clients.

We make no warranties or representations as to the quality, accuracy or completeness of the content on the site or the information otherwise provided by any member.

While RMB uses reasonable endeavours to ensure that the site is available 24 hours a day, RMB does not make any representations or warranties that your access will be uninterrupted or error free. Access to the site may be suspended temporarily without notice in the case of system failure, webhosting errors, maintenance or repair or any reason beyond our control.

Disputes

RMB prefers to resolve any disputes via mediation. Firstly, contact your area office.

If your local office fails to effectively respond or resolve the candidate's complaint, please contact Head office info@rockmybaby.com.au with full details.

Copyright and Trademarks

All content on RMB website – texts, graphics, images, HMTL codes and other material (collectively the “Material”) are protected by Australian and international copyright laws and remain the exclusive property of the Rockmybaby IP Ltd Company.

Governing Law

The Terms & Conditions shall be governed in accordance with the laws of Australia and users hereby submit to the non-exclusive jurisdiction of the Courts of that state.

RMB website, IP, Copyright is owned and registered by Rockmybaby Group, based at PO BOX 8720, Havelock North, New Zealand, 4157.

Thank you for joining our RMB team. Without you and the many other people in our team this service will not be offered to families in Australia. We hope you enjoy being part of the RMB team.

RMB Agency reserves the right to change our Terms & Conditions at any stage.